Privacy Policy
Last updated: February 21, 2025
This Privacy Policy describes how CaliGlassCo (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from caliglassco.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on the Site, along with the "Last Updated" date, and we will take any other steps required by applicable law.
How We Collect and Use Your Personal Information
We collect personal information from various sources depending on how you interact with us. This information is used to provide and improve our Services, comply with legal obligations, enforce our terms, and protect our rights and the rights of others.
What Personal Information We Collect
Information You Provide Directly:
- Contact details (name, address, phone number, email)
- Order information (billing/shipping address, payment confirmation, email, phone number)
- Account information (username, password, security questions)
- Customer support communications (messages, inquiries, feedback)
Information We Collect Automatically:
- Usage data, including IP address, device and browser type, network connection, and interactions with our Site
- Cookies and tracking technologies to improve functionality and analytics
Information from Third Parties:
- Payment processors (to handle transactions securely)
- Marketing partners (for advertising and promotional activities)
- Shipping providers (to deliver your orders efficiently)
- Third-party platforms (such as Shopify, which powers our store)
How We Use Your Personal Information
- Providing Products and Services – To process orders, handle shipping, returns, and exchanges, and provide account management.
- Marketing and Advertising – To send promotional messages via email, SMS, or mail and tailor advertising based on your interactions.
- Security and Fraud Prevention – To detect, investigate, and prevent fraud or illegal activities.
- Customer Support and Service Improvement – To respond to inquiries and enhance user experience.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect your user experience and limit functionality.
We also recognize the Global Privacy Control (GPC) signal to allow you to opt out of certain data sharing.
For details on Shopify-related cookies, visit: Shopify's Cookie Policy
How We Share Your Personal Information
We may share your information in the following ways:
- With service providers (e.g., payment processors, IT support, data analytics, shipping carriers)
- With marketing partners (for advertising and promotional purposes)
- For legal compliance (to respond to legal requests, enforce policies, and protect against fraudulent activity)
- In business transactions (e.g., mergers, acquisitions, or asset transfers)
We do not sell your personal information. However, we may share limited information with marketing partners for advertising purposes.
Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 18. If we become aware of such data collection, we will delete it promptly.
Security and Data Retention
We implement security measures to protect your personal information, but no system is completely secure. We retain your data as long as necessary to provide services, comply with legal obligations, and resolve disputes.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access your personal information
- Request deletion of your personal information
- Request correction of inaccurate information
- Opt out of marketing communications
- Restrict processing or withdraw consent where applicable
To exercise these rights, contact us at support@caliglassco.com. Verification may be required to process your request.
Insurance on All Purchases
All purchases from CaliGlassCo include mandatory insurance, which is paid by the buyer. This ensures that your order is protected during transit against damage or loss. If an issue arises, please contact us promptly to initiate a claim.
International Users
Your personal information may be transferred and processed outside your country. If applicable, we ensure such transfers comply with legal frameworks like the European Commission's Standard Contractual Clauses.
Contact Us
For questions regarding this Privacy Policy or to exercise your rights, contact us at:
Phone: (925) 587-8178
Address: 9150 Alcosta Blvd, Ste E San Ramon, CA 94583
Effective Date: February 21, 2025