Shipping Policy
Thank you for shopping with CaliGlassCo. Please review our shipping policy carefully to understand our processes and ensure a smooth delivery experience.
1. Processing Time
- Orders are processed within 1-3 business days after payment is confirmed.
- Orders placed on weekends or holidays will begin processing on the next business day.
2. Shipping Options
We offer the following shipping methods:
- Standard Shipping: Delivery typically takes 5-7 business days.
- Expedited Shipping: Delivery typically takes 2-3 business days.
- Local Pickup: Available for customers within our local area at no additional cost. Pickup details will be shared via email or phone.
Shipping rates are calculated at checkout based on the selected method and delivery destination.
3. Shipping Restrictions
- We currently only ship within the United States.
- We do not ship to P.O. Boxes, APO, or FPO addresses.
- Certain items may be restricted from shipping due to local regulations or product type.
4. Order Tracking
- Once your order has shipped, you will receive a tracking number via email.
- You can use this tracking number to monitor your shipment’s progress on the carrier’s website.
5. Delivery Issues
- Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately at [your support email]. Claims must be made within 7 days of the delivery date.
- Incorrect Address: We are not responsible for delays or delivery failures due to incorrect or incomplete addresses provided by the customer. Please ensure your shipping information is accurate at checkout.
6. Shipping Delays
While we strive to ensure timely delivery, unforeseen circumstances such as weather, carrier delays, or supply chain issues may impact shipping times. We appreciate your patience and understanding in these cases.
7. Contact Us
If you have any questions about your order or shipping, please reach out to our customer support team:
CaliGlassCo
Phone: (925) 587-8178
Address: 9150 Alcosta Blvd, Ste E San Ramon, CA 94583
Thank you for choosing CaliGlassCo! We appreciate your business and look forward to serving you again.